Peninsula Hospice Service is committed to improving the quality of the care it provides so any feedback it receives is useful in refining the service. As part of this, it has a complaints procedure for clients, their families and other health professionals who may experience difficulties with any respect of PHS activities. Every effort will be made to respond in a timely way, resolve issues to your satisfaction as well as making system changes if required.

If you wish to make a complaint or try and address a concern, you may either speak with the staff member or volunteer directly about your concern or may contact the Complaints Officer on 9783 6177. The Complaints Officer will speak with you to hear your concerns and will work to find a satisfactory solution. You may wish to bring a friend as a support. The matter may be referred to the Executive Officer or external mediation sought if resolution becomes too difficult. If you wish you may contact the Health services commissioner on 1800 136 066 at any stage for resolution.