Our Core Values

PHH respects and acknowledges the various cultures and lifestyle choices of people and ensures individual needs are considered in every interaction with us.

The Board, staff and volunteers of PHH value:


By recognising the individual, welcoming diversity, supporting human rights, nurturing choice and acting ethically, honestly and fairly.


By being inviting and open to honest and real two-way communication.


By providing safe, accessible, helpful, understanding and reassuring care.


By readily addressing and recognising the needs of others.


By demonstrating genuine care and showing warmth, understanding and empathy.

PHH History

PHH was born from a recognised community need and established by a group of volunteers eager to ensure those wanting to stay in their own home as they faced terminal illness were able to do so. Since then, PHH has evolved into an accredited Specialist Community Palliative Care Service, that receives state government grant funding, supplemented by local fundraising and philanthropic grants.

PHH was incorporated as a benevolent organisation on October 26, 1984 and more recently as a company limited by guarantee and is a not-for-profit organisation. In 1998, PHH won a tender to the Department of Human Services to provide a comprehensive palliative care program delivered by a team of professional workers and volunteers - a model that is still in practice today. Our services, offered free of charge, are also extended to family and friends of our clients as we recognise that they too need support.

Our partners in care

PHH works collaboratively with Specialist Palliative Care consultancy team and the Palliative Care Unit (run by Peninsula Health) as well as General Practitioners and Medical Specialists, Community Nursing, Acute Hospitals (both public and private), Residential Aged Care Facilities, local councils and other community services to optimise end of life care for all.

Palliative care helps you to live well with a serious illness that is likely to shorten your life. It aims to make you comfortable, improve your quality of life, and support family and friends caring for you. It also provides choices and helps you to make important decisions about your care.

What is palliative care?

Palliative care is specialised care that helps you live well with a life-limiting illness. The aim is to make you comfortable, to improve your quality of life, and to support family and friends involved in your care. Palliative care identifies and treats symptoms which may be physical, emotional, spiritual or social. Because palliative care is based on individual needs, the services offered will differ but may include:

  • Relief of pain and other symptoms
  • Resources such as equipment needed to aid care at home
  • Assistance for families to come together to talk about sensitive issues
  • Links to other services such as home help and financial support
  • Support for people to meet cultural obligations
  • Support for emotional, social and spiritual concerns
  • Counselling and grief support
  • Referrals to respite care services
  • Bereavement support is also offered to family and friends involved in your care

Talking about dying

The confronting nature of palliative care may require us to have those difficult conversations. Talking about dying is hard. And it is sad. However, death is inevitable and the better prepared we are for our death, the easier it will be on the ones we leave behind.

It is also important to talk about death so we can prepare well. When we prepare in advance for our death we are able to relieve the decision making burden on those closest to us.

Cultural diversity and inclusion

Cultural values give an individual a sense of direction as well as meaning to life. Culture goes to the heart of who we are and how we connect to others, defining our sense of identity and belonging and contributing to our health and wellbeing. Culturally appropriate palliative care necessitates a special type of cultural awareness - an understanding of death and dying from different cultural perspectives.

Cultural differences can be a source of frustration for both clients and healthcare professionals, and may result in poor health outcomes. By practicing cultural competence, we can create win-win situations and improve health outcomes, increase client satisfaction and reduce overall frustration.

There are many languages spoken in Victoria. Ask for an interpreter if you wish to speak in your language. This is your right.